At SEVEN, we like to keep things simple, which is why we have outlined clear terms to ensure that you always know where you stand. Adhering to these terms also ensures your working relationship is always clear and comfortable allowing you and your SEVEN Coach to focus completely on you and achieving your objectives.
All new clients agree to these terms when embarking on coaching with any SEVEN Coach.
For individuals – we take online payments via Stripe (1.9% Admin fee applies)
For companies – we take payment by bank transfer and ask for payment upfront, unless it’s for long term team projects or is agreed upon.
To hold your first session, we require payment 3 working days in advance. Until payment has been received, we can’t start your coaching journey.
Any special discounts will be valid for a limited time only, which will be outlined clearly to you. Special discounts can not be applied in relation to any other offers i.e. waiving admin fees for instalment plans etc.
Instalment plans are not eligible for discounts.
We operate instalment plans through our secure payment system known as Stripe . It works as a monthly direct debit from you account and over the duration of your coaching programme.
If you wish to work with us over a period of say 3 – 4 months, which is standard, we can spread the cost over that duration. If you wish to work with us intensively, over say a shorter period, we can spread the cost over the same duration.
An admin fee does apply to all instalment plans.
Instalment Plan payments and frequency do not necessarily reflect the number of sessions or frequency of your sessions. The instalment option is designed to spread the cost over a period of time to make it accessible and manageable for as many of our clients as possible.
Any changes in the frequency of your coaching, will not affect the instalment amount and frequency agreed at the outset of your coaching programme. In exceptional situations, we can discuss reworking the plan if required.
In circumstances where your monthly payment has failed, i.e. you have a new card, we will alert you and ask you to rectify it asap, no coaching can take place until the payment has been made and your details have been updated.
Cancellations or Postponement
You may cancel or change your coaching sessions up to 48 hours prior to that session’s start time. Cancelling or postponing within 48 hours of your next session will result in you losing the cost and benefits of that session.
IMPORTANT – Please always give 48 hours notice if changing your session times to avoid losing the value of your session. We love being flexible and working around your schedule, however, if inadequate time is given (less than 48 hours notice), we are left with an empty slot that could have been filled, with a loss to our business and real inconvenience to our Career Coaches and Executive Coaches. This can easily be prevented.
SEVEN’s 100% Satisfaction Guarantee
If you are not satisfied with your coaching experience after your first 30 days, you can speak with one of our team and if you need to be re-matched with a suitable coach we can arrange that, if you feel coaching isn’t for you, we can then stop your instalment plan or refund you for the remainder of your programme. A cancellation fee of £75 is applied. If you are on an instalment plan, the 30 days trial covers up to 2 sessions in that period, please check with Jack or one of the team about this before you sign up.
You will be charged the sessions you’ve used in the first 30 days or any you’ve cancelled within 48 hours of the agreed time of your next appointment and we will refund you the remainder.
We upgrade in rounds of 3 sessions. If you want to upgrade your package from the Standard programme of 9 sessions, to the In-Depth programme of 12 sessions, you are eligible for the savings applied to the In-Depth package prices within the first 2 months of starting your coaching. After 2 months, you will pay the same rate as your initial package price.
As most of our clients work 9-5 and want the same meeting times on Monday, Tuesday, Wednesday and Thursday evenings, to avoid disappointment, we suggest you book at least 2 -3 weeks in advance for evening slots. Until payment is received by new clients, these slots are not confirmed and can be lost to other clients.
Our clients come to us for programmes of a minimum of 9 or 12 sessions and even much more, the results you achieve, depend very much on you and your engagement, openness, effort and time investment in the process. Each client we work with is very different and so are the results achieved, so it would be irresponsible to offer any guarantees.
The analogy we like to use is that of piano lessons – if you pay for a course of 6 piano lessons and you practise in between, engage with the process and give it your all, you are responsible for the result at the end. A great teacher or coach is only as good as the effort and commitment the student or client invests in the process.
For context, while we don’t offer guarantees, we do consistently help our clients achieve tangible results i.e. 85% of our clients in 2017 received a job offer or were in their desired job by the end of a 3 month period of working with SEVEN.
It is your responsibility to confirm the agreed session and be on time. Please notify your Career Coach if you are late.
Duration of coaching
We recommend you work weekly to bi-monthly to achieve the maximum benefit from your coaching. Remaining coaching sessions expire if unused after 6 months.
This is entirely avoidable by promptly using your coaching sessions within the agree time. Keeping momentum is key to the success of your coaching, so frequent sessions are important to the results you achieve. For best results bi-monthly sessions or weekly sessions initially are recommended across the coaching industry. We require you to use a minimum of 1 session per month.
Your SEVEN Coaching programme will expire – 9 session programmes – if any sessions go unused after 6 months from purchase, they expire.
12 session programmes have 8 months to expiry.
Privacy + 100% Client Confidentiality
All information you share with SEVEN, from the very first enquiry to your post-coaching feedback form is treated as private and confidential. Whether you’re dealing with our sales and support team or our coaches, we value your privacy above all and have built our reputation on consistently dealing with highly sensitive information and ensuring our clients privacy is consistently protected. Our coaching team keep an internal tracker of each session and each clients progress which is shared with the senior coaching team for continual supervision, feedback and quality control. All discovery calls are recorded for training and quality purposes.
The SEVEN Advantage
When you work with a SEVEN Coach, you get so much more than working with one coach, you get the expertise of the leading career, change and behaviour experts on our team, at each of our coach’s disposal and years of coaching experience to draw on to ensure your coaching programme is as smooth, relevant and successful as possible. When our coaches need additional expertise or inside industry knowledge or the most cutting edge tools in different disciplines, we have it covered.
Come prepared for your sessions
Bring a notebook, pen, or use your phone recorder to record if that suits you better. Having your homework or actions completed and ready to discuss is important to keep progressing, this is your work as an accountable client. It is not the Coach’s responsibility to send you session notes, it is important you take note of what you need to action through the sessions, take notes of what you need to remember and track your coaching journey to fully maximise the value. All SEVEN Coaches send exercises and tools by email throughout the journey in addition to this.
We expect you to hold yourself accountable, be active in the process and complete all agreed actions with your Coach between sessions to get full value from the programme. If these are not completed, you can not expect to achieve the results our clients achieve.
Ultimately, the success of your career coaching journey is based on your commitment, input and effort.
If you have any questions or queries, please contact Evelyn directly:
Your data is kept confidential at all times and is of the utmost importance to SEVEN. Our business is based on protecting client confidentiality and managing sensitive personal information. Whether from an initial enquiry email, any phone calls, through to any contact you have with the SEVEN team, our coaches and support team, your privacy is our top priority.
No personal information that is provided to us will be shared with any third party and with minimal team members internally. We send occasional marketing emails to update you of relevant services you have shown interest in. You reserve the right to unsubscribe at any time in any email sent. All information provided will only be used to contact you on occasion and possibly send you discounts/offers and useful articles related to your query with us.
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